SBR Property Services Ltd

+447510319280

Terms and Conditions.

Please read and fully understand before using Our Services

These Terms and Conditions govern the use of sbrpropertyservices.org (the "Site"). This Site is owned and operated by SBR Property Services Ltd. By using this Site, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions at all times, as well as our Disclaimer.

Intellectual Property

All content published or made available on this Site is the property of SBR Property Services Ltd and its creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and any other materials contributing to the Site’s composition.

Age Restrictions

Users must be at least 21 years old to access this Site. By using the Site, you confirm that you are over 21 years old. We do not accept legal responsibility for false age declarations.

EMERGENCY CALL OUTS

All emergency work is subject to the following terms:

CALL OUT FEES

  • The call-out fee is payable regardless of the outcome of the emergency work undertaken.

  • Once we are in transit to your location, the full call-out fee is due.

  • Cancellations before transit will incur a £25 cancellation charge.

  • Calls made between 11 PM and 7 AM for advice will be subject to a £25 advice fee, which is payable even if you later choose not to proceed with the call-out.

  • Calls made between 7 AM and 11 PM are free for discussing emergencies.

  • During night hours (11 PM – 7 AM), our primary obligation is to make the situation safe and limit damage. This may involve turning off the water supply, but we will work at your property for up to one hour if a repair or temporary solution is feasible.

ACCESS TO WATER SERVICES

  • It is assumed that reasonable access to the internal mains water shut-off valve or external valve is available.

  • If both are inaccessible or their locations are unknown, and the water cannot be turned off as a result, the call-out fee and time spent remain payable.

  • If you are unaware of the main shut-off valve’s location, you agree to search for it while we are in transit to avoid unnecessary delays upon arrival.

ELECTRICAL EMERGENCIES

  • If the main electrical supplier's fuse has blown, the electrical supplier may need to replace it.

  • It is assumed that there is reasonable access to both your electrical distribution board (fuse box) and the main supplier's fuse.

SAFETY CONDITIONS

  • We must be able to work safely at your property.

  • If an emergency makes access hazardous (e.g., fire), we may not be able to enter, but the call-out fee remains payable.

GAS LEAKS

  • In case of a gas leak, you should contact the emergency gas services immediately, as this is a free service.

  • They will attend to make the situation safe and typically advise you to: Turn off the gas supply at the meterOpen all windows for ventilationAvoid operating electrical circuits

CANCELLATION POLICY

  • Once we are in transit, the full call-out fee is payable, even if you later decide not to proceed.

  • Before transit, cancellations incur a £25 fee.

  • Calls between 11 PM and 7 AM that result in advice but no call-out will be charged a £25 advice fee.

  • Calls between 7 AM and 11 PM to discuss an emergency are free.

COMPLAINTS PROCEDURE

  • Any complaints, concerns, or issues must be reported to us as soon as possible.

  • If you are aware of a potential issue, you must not allow work to proceed without addressing it first.

  • Complaints must be submitted in writing within seven days, detailing the exact nature of the concern.

  • You agree to give us the first opportunity to resolve the issue, including carrying out any necessary remedial work.